Yes, you can switch between the Base and Plus plans. The process depends on your current plan and the plan you want to switch to.
If you want to move from Base to Plus
You can upgrade from the app:
Go to Profile.
Tap Membership Management.
Tap "Upgrade to Plus".
The switch to Plus takes effect immediately. You'll have access to Plus's features, and a MAJORITY Visa® debit card will be created automatically. If you previously had a card that was frozen after a downgrade, it will unfreeze automatically. You do not need to request a new card. You can also request the physical card from the app if you don't already have one.
Free trial: If this is the first time you have the Plus plan, you'll get 30 days free before being charged $6.99. The free trial can only be used once. If you've already used a free trial before, you won't be able to access another one and will be charged $6.99 when upgrading.
If you want to move from Plus to Base
Before you can schedule the downgrade, you must complete these two steps:
Close your Pockets: Go to Account & Cards, select each Pocket, and close it.
Close your credit account: Contact Customer Service to help close your credit account. You must pay off any outstanding balance before closing it.
The "Downgrade to Base" option will remain disabled until you complete these steps.
You can start the downgrade from the app:
Go to Profile.
Tap Membership Management.
Tap "Downgrade to Base".
The downgrade does not take effect immediately. It is scheduled for the end of your current 30-day billing cycle. Until then, you remain a Plus member.
During this period you can:
Use international transfer, international top-up, and international call services with no transfer fee.
Add money via all methods available for Plus.
Use your debit card.
Use the other features available to Plus members.
During this period you cannot:
Apply for a new credit card.
Request a new debit card.
Create new Pockets.
If you want to do any of these things, you must first cancel the downgrade.
At the end of your billing cycle:
Your digital and physical debit card will be frozen.
Your account will switch to the Base plan.
You will have access to the features and fees corresponding to the Base plan.
