How to send cash pickup to Colombia with MAJORITY

To send cash pickup to Colombia with MAJORITY, pick Colombia in the app, choose cash pickup, select a partner like Efecty, and share the pickup code.

Quick answer

Cash pickup is one of three ways to send money to Colombia, alongside bank transfer and mobile wallet. You set up the transfer in the app, choose a cash-pickup partner such as Efecty, Éxito, or Banco W, and the app generates a pickup code to share with your recipient. Your recipient brings that code and a valid government-issued ID to the partner location and receives the funds in Colombian pesos (COP), usually the same day.

What you need to know

1. Cash pickup is the right choice when your recipient does not have a Colombian bank account or mobile wallet, or when they need the money in person the same day.
2. Cash pickup in Colombia is supported through several partners, including Efecty, Éxito, and Banco W (Financiera Pagos Internacionales), plus cash-pickup points at BBVA Colombia, Bancolombia, and Davivienda.
3. The pickup is paid out in Colombian pesos at the exchange rate the app shows you before you confirm the transfer.
4. Cash pickup is typically available the same day at participating locations.
5. Your recipient needs two things at the counter: the pickup code from the app and a valid government-issued ID that matches the recipient name on the transfer.
6. With the membership at $5.99 per month, money transfers to supported countries are fee-free regardless of delivery method, so there is no per-transfer charge stacked on top of the membership.

Where you can pick up money in Colombia

The Colombia destination routes cash pickups through a set of named partner networks. Your recipient can choose the location nearest to them at the time of pickup, as long as it belongs to one of the supported networks.

Partner	Type	What it is
Efecty	Cash-pickup network	One of Colombia's largest payment-services networks, with branches in most cities and towns; uses an agreement-number plus PIN pickup code
Éxito	Retailer cash-pickup network	Cash-pickup service inside Grupo Éxito stores, the country's largest retail chain
Banco W (Financiera Pagos Internacionales)	Bank cash-pickup network	A Colombian financial institution that pays out international transfers at its own branches
BBVA Colombia (cash-pickup locations)	Bank cash-pickup points	Designated cash-pickup points at BBVA Colombia branches
Bancolombia (cash-pickup locations)	Bank cash-pickup points	Designated cash-pickup points at Bancolombia branches
Davivienda (cash-pickup locations)	Bank cash-pickup points	Designated cash-pickup points at Davivienda branches

If your recipient lives in a smaller town or away from a major bank branch, Efecty usually has the densest coverage of the listed networks. In larger cities like Bogotá, Medellín, Cali, Barranquilla, and Cartagena, all six options are commonly available.

How to send a cash pickup to Colombia, step by step

These are the steps from your side as the sender, from the moment you open the app to the moment your recipient picks up the cash.

1. Open the app and sign in to your account.
2. Tap Send money and select Colombia as the destination country.
3. Enter the amount you want to send in US dollars. The app shows the live USD-to-COP exchange rate, the amount your recipient will receive in Colombian pesos, and the estimated delivery time before you confirm.
4. Choose Cash pickup as the delivery method.
5. Choose the partner network where your recipient will pick up the cash (for example, Efecty, Éxito, or Banco W).
6. Enter your recipient's details. You will need their full legal name as it appears on their ID, their phone number, and the type and number of the government-issued ID they will present at the counter.
7. Review the summary, including the exchange rate, the COP amount the recipient will receive, the partner network, and any cost. Confirm.
8. The app generates a pickup code. Share this code with your recipient through whatever channel you normally use (call, text, or the chat of your choice). For Efecty, the code is structured as an agreement number plus a unique PIN, typically formatted like 112050-28377.
9. Track the status in the app. Cash pickups are usually available the same day at participating locations.

How your recipient picks up the money in Colombia

The pickup steps depend slightly on the partner network, but the structure is the same across all of them: present the pickup code and a valid ID, sign the receipt, and walk out with the cash in COP.

The Efecty flow is the most documented and works as follows:

1. Your recipient goes to any Efecty location and tells the agent they want to do a Corporate Withdrawal (Retiro Empresarial in Spanish). Some agents have mistakenly redirected recipients to Western Union — that is not the right counter; the Efecty Corporate Withdrawal is the correct one.
2. Your recipient gives the agent the agreement number, which is the first part of the pickup code (112050 for these transfers; this number is the same across all transactions).
3. Your recipient then gives the unique PIN, which is the second part of the code (for example, 28377 in a code like 112050-28377). This PIN is different for every transaction.
4. Your recipient presents a valid government-issued ID. The name on the ID must match the recipient name you entered when you sent the transfer.
5. The agent verifies the code and the ID, processes the payout, and hands over the cash in Colombian pesos.

At Éxito, Banco W, and the bank cash-pickup points (BBVA Colombia, Bancolombia, Davivienda), the format is similar: your recipient presents the pickup code shown in your app and a valid ID matching the recipient name. Each network has its own counter signage in-store, so it helps if you confirm the network when you send the code.

What ID your recipient needs

For cash pickup in Colombia, the recipient must show a valid government-issued photo ID at the partner counter. Accepted IDs typically include:

• Cédula de ciudadanía for Colombian citizens
• Cédula de extranjería for foreign nationals legally residing in Colombia
• Passport for foreign nationals visiting Colombia

The name on the ID must match the recipient name you entered when you set up the transfer. A small spelling difference can cause the partner agent to refuse the payout, so it is worth double-checking before you confirm. If the name does not match, you can usually correct it through customer support, but the payout will be delayed.

How fast is cash pickup to Colombia?

Cash pickup at a participating Colombia partner is generally available the same day. The partner network needs to confirm the funds and surface the pickup code in its system before the payout can happen, which is usually a matter of minutes once you confirm the transfer, but it can occasionally take longer if the network has high transaction volume or if additional verification is required.

For reference, the other Colombia delivery methods have different timing:

• Bank transfer to a Colombian bank account typically arrives in 30 minutes to 5 business days, depending on the receiving institution.
• Mobile wallet deposit to Nequi, Daviplata, or Movii is typically available within minutes to hours.

If your recipient needs the money urgently and they have a Nequi or Daviplata account on their phone, a mobile-wallet send can sometimes be faster than a cash pickup. If they have neither and need the money in person, cash pickup at Efecty or Éxito is the right choice.

What to do next

1. Check whether your recipient prefers cash pickup, bank transfer, or mobile wallet. The answer depends on whether they already have an account or wallet and how close they are to a partner location.
2. If cash pickup is the right choice, agree on which partner network they will go to (Efecty, Éxito, Banco W, or a bank cash-pickup point at BBVA Colombia, Bancolombia, or Davivienda).
3. Confirm the exact spelling of their full legal name as it appears on the ID they will bring.
4. Send the transfer in the app and share the pickup code with them through whatever channel you normally use.
5. Track the status in the app and stay reachable in case your recipient hits an issue at the counter.

How MAJORITY can help

MAJORITY is a financial membership for migrants and newcomers in the US. The Colombia destination supports cash pickup at Efecty, Éxito, Banco W, and bank cash-pickup points, alongside bank transfers and mobile wallet sends to Nequi, Daviplata, and Movii. The membership is $5.99 per month and includes money transfers at the member tier in supported countries, with the COP amount the recipient will receive shown in the app before each transfer is confirmed.

• Send money to Colombia
• Open a MAJORITY account

Frequently asked questions

Where can I pick up money sent to Colombia?

Cash pickup is available at Efecty, Éxito, and Banco W (Financiera Pagos Internacionales), plus designated cash-pickup points at BBVA Colombia, Bancolombia, and Davivienda. You choose the partner network in the app when you set up the transfer, and your recipient presents the pickup code and a valid ID at that network's counter.

How long does cash pickup to Colombia take?

Cash pickup is typically available the same day at participating locations. The pickup code surfaces in the partner network's system within minutes of you confirming the transfer in most cases, though high transaction volume or additional verification can occasionally extend the timing.

What does my recipient need to pick up the cash?

Two things: the pickup code from the app, and a valid government-issued photo ID whose name matches the recipient name on the transfer. For Efecty, the code is an agreement number plus a unique PIN (for example, 112050-28377).

Can I send a cash pickup to Colombia without a Colombian bank account on the recipient side?

Yes. Cash pickup is designed for that case. Your recipient does not need a bank account or a mobile wallet — only a valid ID and access to a partner location such as Efecty or Éxito.

What is the difference between sending cash pickup, bank transfer, and mobile wallet to Colombia?

Cash pickup is paid out in person at a partner location and is usually same-day. Bank transfer goes directly to a Colombian bank account and takes 30 minutes to 5 business days depending on the bank. Mobile wallet deposits to Nequi, Daviplata, or Movii are typically available within minutes to hours. The right method depends on what your recipient already uses and how quickly they need the money.

What does cash pickup to Colombia cost?

With the membership at $5.99 per month, money transfers to supported countries are fee-free at the member tier, regardless of delivery method. The exchange rate applied to the USD-to-COP conversion, along with any applicable cost, is shown in the app before you confirm the transfer.

Disclosures

The MAJORITY app facilitates banking services through Axiom Bank, N.A. ("Axiom"), Member FDIC. The funds deposited in the account held at Axiom, Member FDIC, are FDIC-insured on a pass-through basis up to $250,000 per depositor in the event Axiom fails and subject to the satisfaction of certain conditions. Non-deposit products or services such as money transfers and telecom services are not FDIC-insured.

MAJORITY Visa® Debit Card is issued by Axiom Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc.