What is Zelle®?

Zelle is a mobile payment service that allows you to send and receive money quickly and securely with friends and family in the United States. Zelle is free for most users, and money is usually transferred in minutes.

What is Zelle® used for?

Zelle® can be used for a variety of purposes, including:

  • Paying rent to a friend

  • Dividing a dinner bill

  • Sending money to your children to pay for college expenses

  • Helping a family member

Can I send money to another country with Zelle®?

No, Zelle® can only be used to send money to people who have bank accounts in the United States.

How does Zelle® work?

To use Zelle®, you must first enroll in the service through your financial institution. Once you are enrolled, you can send money to another person who is also enrolled in Zelle®. To send money, you only need the other person's username or email address.

Is Zelle® safe?

Zelle® is a secure service that uses encryption technology to protect your financial data. However, it is always important to use common sense when sending money to people you do not know.

What should I do if I have a problem with Zelle®?

If you have a problem with Zelle®, you should contact Zelle® customer service (https://www.zellepay.com/support/contact-support)

Additional FAQs

  • How much money can I send with Zelle®?

The Zelle® sending limit is $500 per week. You can receive up to $5,000 per month.

  • How long do Zelle® transfers take?

Most Zelle® transfers are completed in minutes. However, some transfers may take up to 24 hours.

  • Can I cancel a Zelle® transaction?

If the recipient has not yet accepted the payment, you can cancel the transaction. To cancel a transaction, contact Zelle® customer service.

Zelle® security tips

  • Only send money to people you know and trust.

  • Never share your personal information, such as your bank account number or credit card number, with anyone you do not know.

  • If you receive a text message or email from someone asking you to send money through Zelle®, be careful. It could be a scam attempt.

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Watch and learn

6 videos

Activate Your Card
00:54
Mobile Top Up
00:54
Add Money
00:49
Signing Up
01:34
Make a Call
00:36
Send money
01:27