Help Center

Understanding the Registration and Identity Verification Process

What is the Registration Process, and Why is it Necessary?

The registration process is an important step in creating your account and verifying your identity. You’ll need to provide some personal details like your name, address, date of birth, and a form of ID (such as a passport or driver’s license). This helps us comply with legal requirements, keep your account secure, and protect against fraud.

How Is My Identity Verified During the Process?

To verify your identity, we use the personal information and ID documents you provide (like a passport or driver’s license). You may also be asked to take a selfie to confirm you’re the same person in the ID. This process ensures that your account is protected and helps prevent fraud.

How Is My Personal Data Handled After Completing Registration?

After your identity is verified, your personal information is securely stored. We use encryption and strict privacy standards to protect your data, and it’s only used for legal and regulatory purposes related to your account. You can review our terms of use here.

Is It Safe to Provide My Personal Information?

Yes, providing your personal information is safe. We use advanced encryption and security measures to keep your data secure.

How Long Does It Take to Complete the Identity Verification Process?

The identity verification process usually takes just a few minutes. In some cases, it may take up to one business day. Most users can complete the process quickly and start using their account right away.

Can I Update My Information If It Changes in the Future?

At this time, it’s not possible to update your identity information after it’s been submitted. However, if this option becomes available in the future, we’ll let you know and provide instructions on how to update your details. It is possible to change your personal information details like email, address and phone number.