🔍 Common eSIM activation problems and how to fix them
1. Your phone is carrier-locked
Problem:
Your phone is still locked to another carrier and cannot activate a new eSIM.
Solution:
-
Contact your previous carrier to request an unlock.
-
Once your phone is unlocked, retry eSIM activation inside the MAJORITY app.
2. Your phone is not eSIM compatible
Problem:
Your device does not support eSIM technology.
Solution:
-
Verify your model against the compatibility list.
-
Check manually: Dial *#06# and look for an EID number.
-
Or use this free online tool to check your IMEI:
-
If your phone isn’t compatible, you’ll need a different device that supports eSIM.
3. You're outside the U.S.
Problem:
eSIM installation will fail if you're outside the United States.
Solution:
-
Wait until you are physically back in the U.S.
-
Then, open the MAJORITY app and retry activation.
4. No stable internet connection
Problem:
Your phone doesn’t have a strong Wi-Fi or mobile data connection during installation.
Solution:
-
Connect to a reliable Wi-Fi network.
-
Keep the MAJORITY app open during the entire process.
-
Retry the installation from the app if needed.
📞 Need more help?
If you continue experiencing issues, contact MAJORITY Support directly from the app. Our team can guide you through manual troubleshooting if needed.
