Help Center

Entering your residential address is a crucial step in verifying your identity. Follow the guide below to ensure your address is entered correctly.

Why Is Your Address Required?

Your address is required to verify your identity and comply with legal and regulatory standards. It also ensures that the debit card is sent to the correct location.

Steps for Entering Your Address:

1. Full Residential Address:
   Make sure to enter your complete address, including the house number, street name, and apartment or unit number (if applicable). Avoid using P.O. boxes, as only physical addresses are accepted.

2. Use the Address Search Feature:
   As you begin typing your address, the app will suggest matching addresses based on your input. Select the correct one from the list to avoid any errors.

3. Handling Multiple Suggestions:
   If you receive multiple address options, verify the street name, city, and ZIP code carefully to ensure you pick the exact match. Double-check the city and ZIP code, especially if there are multiple streets with similar names.

4. What to Do If Your Address Isn’t Found:
   If your address doesn’t appear in the search results, try entering it manually. If you live in a newly developed or rural area, make sure the spelling and format are correct. You may also contact support if the issue persists.

Confirming Your Address:

1. Review Your Address:
   After selecting or manually entering your address, double-check that the information is accurate, including the street number, city, and ZIP code. Make sure any apartment or unit numbers are included.

2. Check the Map Location:
   The app may display a map showing the location of the entered address. Ensure the pin is placed in the correct location as a quick visual check for accuracy.

3. Add Missing Information:
   If you live in an apartment or unit, remember to add the apartment, suite, or unit number. This ensures that any correspondence or documents reach you directly.

Troubleshooting Common Issues:

• Unrecognized Address:
  If the system doesn’t recognize your address, try adjusting the format slightly or use common abbreviations (e.g., “St” for “Street” or “Ave” for “Avenue”). Ensure the spelling is correct.

• Incomplete Fields:
  Make sure you’ve entered all the required information, including apartment numbers or suite numbers if applicable. Incomplete fields may result in delays or errors in the verification process.

• Incorrect Pre-Filled Address:
  If the system auto-fills an incorrect address, you can go back and edit the information manually.