To use the app, you need to create an account and verify your identity. This process is required to comply with financial regulations and to keep your account secure.
Required information
During registration, you will be asked to provide:
Full name
Date of birth
Address
A valid ID (such as a passport or driver’s license)
This is part of the
Know Your Customer (KYC) process, which helps prevent fraud and protect your account.
Identity verification
To verify your identity, we will:
Review the information you provided
Validate your ID document
Ask you to take a selfie
This helps confirm that you are the same person shown on your ID.
Verification time
Usually: takes just a few minutes
In some cases: may take up to 1 business day
Information security
We use encryption and strict privacy standards
Your information is used only for legal and regulatory purposes
Updating your information
You can update directly in the app:
email, address, and phone numberIdentity information (such as your name or date of birth) cannot be changed within the app
❗ Changes to identity information
If you need to update your identity information, you’ll need to contact support.
This includes cases such as:
Name change due to marriage or other legal reasons
Incorrect date of birth
Misspelling in your name
You may be asked to provide additional documentation to process the change.
❗ Common issues
I can’t complete registration
Make sure your information matches your ID exactly
Ensure your document images are clear and readable
Try again
