As part of identity verification, you must enter your full legal name and date of birth exactly as they appear on your official ID.
Why is this important?
This information is used to:
Verify your identity (KYC)
Comply with legal and regulatory requirements
Protect your account from fraud
How to enter your name correctly
Enter your first name(s) exactly as shown on your ID
If you have multiple first names (e.g., Maria Fernanda), include all of them
Enter your last name(s) exactly as shown on your ID
If you have multiple last names, include all of them
👉 Avoid nicknames, abbreviations, or incomplete names
How to enter your date of birth
Enter your date of birth exactly as shown on your ID
👉 Use the format displayed in the app
The format may vary depending on:
your device language
regional settings
device type
Common issues
Name doesn’t match
Make sure it matches your ID exactly
Include all names and last names
Incorrect date format
Follow the format shown on your screen
Do not change the order of month, day, or year
Missing information
Don’t leave out any names or last names
❗ Updating your information
Once submitted, your identity information cannot be changed within the app.
If you need to correct an error (such as a misspelled name or incorrect date of birth), contact support. You may be asked to provide additional documentation.
Information security
Your personal information is handled securely using encryption and strict privacy standards.
