Help Center

How can I prevent unrecognized transactions?

Here are some steps you can take to prevent unauthorized charges on your debit card:

  1. Keep your card in a safe place: Make sure to keep your debit card in a secure place and never share it with anyone.

  2. Monitor your account regularly: Check your account activity regularly to make sure that all charges are authorized. If you notice any unauthorized charges on your account, report them immediately and block your card.

  3. Be cautious when using public Wi-Fi: When using public Wi-Fi, be aware that your personal information may be vulnerable to hacking. Avoid entering sensitive information, such as your debit card number, when using public Wi-Fi.

  4. Be aware of phishing scams: Scammers often try to trick people into revealing their personal information. Be wary of emails or phone calls that ask for your account information or that ask you to click on unrecognized URLs.

Tip: If you do not normally make online purchases, disable the option by going to Account > Online purchases and turning the possibility off.